Two-day pilot week, intake to restock
The day-to-day picture of how a ReRoute pilot actually runs — the four stages a returned item walks through, the inputs and outputs at each step, and who on the founder team vs. the DTC ops team owns the work in a pilot week. The companion to the unit-cost model on the Pilot economics page.
Every returned item walks through the same four stages, and a real pilot week is short enough that one operator can hold the whole flow in their head — two-day pilot week from first intake scan to the final restock routing.
PLACEHOLDER — describes how the pilot receives a returned item from the customer (carrier drop, label scan, first-touch triage).
- PLACEHOLDER — physical package handed off by carrier
- PLACEHOLDER — return label / tracking reference
- PLACEHOLDER — order context (original SKU, customer note)
- PLACEHOLDER — labelled bin entered into the inspection queue
- PLACEHOLDER — intake log row (timestamp + operator initial)
PASSES TO: Inspection — packaged item on the inspection bench.
PLACEHOLDER — describes how ReRoute grades condition, photographs the item, and the agent-vs-human split.
- PLACEHOLDER — packaged item from intake
- PLACEHOLDER — order + customer context
- PLACEHOLDER — inspection rubric (category-specific)
- PLACEHOLDER — condition grade (A / B / C / unsellable)
- PLACEHOLDER — photographs filed against the return
- PLACEHOLDER — structured disposition recommendation
PASSES TO: Disposition — graded item with a recommendation in hand.
PLACEHOLDER — describes how the final decision is made (restock / return-to-vendor / liquidate / donate) and who signs off.
- PLACEHOLDER — condition grade + photographs from inspection
- PLACEHOLDER — channel-margin context (restock vs RTV vs liquidate vs donate)
- PLACEHOLDER — vendor RMA eligibility (where applicable)
- PLACEHOLDER — disposition decision (restock, RTV, liquidate, donate)
- PLACEHOLDER — customer-facing comms drafted by the agent
- PLACEHOLDER — ledger entry against the original order
PASSES TO: Restock — item routed to the right sub-flow.
PLACEHOLDER — describes how the item reaches the chosen sub-flow (back on shelf, into a vendor RTV box, the liquidator pallet, or the donation run).
- PLACEHOLDER — disposition decision from the disposition step
- PLACEHOLDER — destination sub-flow (shelf / RTV / pallet / donation)
- PLACEHOLDER — item location updated in inventory
- PLACEHOLDER — closeout entry in the weekly pilot ledger
- PLACEHOLDER — terminal cycle-time stamp (intake → restock)
Loop closes — the next return enters intake the same day.
Who owns each sub-step when the pilot is actually running on a partner’s floor — not the build-phase split.
| Sub-step | Owner | Detail |
|---|---|---|
| Intake triage & label scan | DTC ops team | PLACEHOLDER — the DTC ops floor crew runs intake daily; founder team audits spot-checks weekly. |
| Inspection rubric + condition grading | Founder team | PLACEHOLDER — founder team owns the rubric + signs off grades until the agent meets an agreed threshold. |
| Disposition decisioning | Shared | PLACEHOLDER — the agent proposes a disposition; the founder team overrides where the rubric is ambiguous, the DTC ops team owns the customer comms send-out. |
| Restock routing + weekly ledger | DTC ops team | PLACEHOLDER — DTC ops team owns the final routing + the closeout ledger; founder team reviews the weekly cycle-time rollup. |